Order Telephone surveys
Telephone surveys

Telephone surveys

55.55 UAH
Premium quality of the Entering Line

• Infoline of service in phone

We provide high quality of infoline of services to clients who call in contact center to obtain certain information on your services / products / actions / actions, etc. Clients can be segmented according to their categories, for obtaining information by specialized agents. The purposes concerning service level, and also an assessment of answers and other KPIs can be established according to your requirements.

We will be the only center of contact for the end user, proposing continuous solutions (that is the end user calls on one certain number, easily finds the answer/decision on his / her inquiry.) The call of the client can be directed more technically - to the skilled agent or the head of group, thus, the request will be processed according to all requirements providing service best quality level.

• Management of Complaints

Management of the complaint is provided at the high professional level for the purpose of satisfaction of all inquiries of the client. We care for client complaints and we report to them about the status of the solution of their complaints within 24 hours by the SMS or by phone. As a result, we turn complaints and discontent of clients into a happy and pleased smile :)

• IVR Management

The interactive Voice answering machine is used as the multipurpose channel of self-service to provide bilateral interaction without need for operators. It allows Clients to study information, and also quickly and conveniently to use services, is not dependent on the location. The IVR system provides an excellent opportunity to serve turn of the clients calling on various questions. Together with standard functionality of IVR such as: distribution of calls, DTMF, an automatic ringing, integration of management of the relations with clients, we offer unique service of implementation of payments through IVR. Through integration with payment service provider our IVR the decision allows clients to make payments by means of payment cards. All this makes our clients happy, and business favorable and effective!
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Telephone surveys
Telephone surveys
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